Welcome to Akera Health. These Terms and Conditions govern your access to and use of our website, services, and products. By continuing to browse, use, or make a purchase on our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

About Us

AKERA HEALTHCARE PRIVATE LIMITED is a skincare and haircare clinic offering expert treatments alongside a curated range of skincare products, both online and offline.

Eligibility

To use our services or purchase products from our site, you must be at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

Services

Our clinic offers dermatological and cosmetic treatments performed by trained professionals. Please note:

• Treatments are subject to consultation and availability.
• Results may vary based on individual skin and hair types.
• Some procedures may require a patch test or doctor approval prior to initiation.

Products

All product information (including ingredients, descriptions, prices, and usage instructions) is provided for general informational purposes.

• Always read labels and instructions before use.
• Discontinue use if irritation occurs and consult a dermatologist.
• It is the customer's responsibility to ensure they are not allergic to any ingredient.

Bookings and Cancellations

• Appointments can be booked via our website, phone, or in person.
• We recommend arriving 10 minutes prior to your scheduled appointment.
• Cancellations or rescheduling should be done at least 24 hours in advance.
• Late cancellations or no-shows may be subject to charges, at the discretion of the clinic.

Pricing and Payments

• All prices listed are in INR and inclusive of applicable taxes unless otherwise mentioned.
• We accept payments via Razorpay for products, and cash, card or UPI at the clinic.
• Prices and offers may change at our discretion without prior notice.

Returns and Refunds

Our returns and refunds are governed by a separate policy. Please refer to our Returns & Refunds Policy for detailed information.

Privacy

We are committed to protecting your personal information. Please refer to our Privacy Policy to understand how we collect, use, and protect your data.

Intellectual Property

All content on this website—including text, images, logos, and design—is the property of AKERA HEALTHCARE PRIVATE LIMITED and is protected by applicable intellectual property laws. You may not use or reproduce any content without our prior written consent.

User Conduct

You agree to use this website only for lawful purposes. You must not:

• Post or transmit any content that is defamatory, obscene, or infringes on others' rights.
• Attempt to interfere with the website's operation or security.

Health Disclaimer

The information provided on our website, blog, or product descriptions is not a substitute for professional medical advice. Always consult a healthcare professional for concerns regarding your skin, hair, or overall health.

Limitation of Liability

While we strive to provide accurate and up-to-date content, AKERA HEALTHCARE PRIVATE LIMITED makes no warranties or representations regarding the completeness or accuracy of information. We are not liable for any damages resulting from:

• Use of our website or products
• Misuse or allergic reactions
• Downtime, errors, or inaccuracies on the website

External Links

Our site may contain links to third-party websites. We are not responsible for the content or practices of any external sites.

Governing Law

These Terms are governed by the laws of Karnataka, India. Any disputes will be subject to the jurisdiction of courts in Bengaluru, Karnataka.

Updates to These Terms

We may update these Terms from time to time. Changes will be posted on this page, and your continued use of the website implies acceptance of those changes.

Contact Us

For any questions regarding these Terms, please contact us at support@akerahealth.com